Process and profitability

In this issue, we take up the baton from last month’s special on pricing and profitability and move on to process – how legal businesses can change the way they work, from workflows to where they work, anywhere in the world.

We chat with Richard Jones, Wragge & Co’s director in charge of reformatting the business (not his real title), about changing the way people work and moving to an office with fewer desks than there are people… Our feature examines how firms are changing their ways and joining up their businesses – we speak to leaders in Addleshaw Goddard, BLP, Dundas & Wilson, Irwin Mitchell and Riverview Law.

RE-ENGINEERING TOMORROW’S FIRM

Rupert White talks to Richard Jones, the director responsible for reformatting Wragge & Co, about the seismic shifts of going paperless, being mobile, outsourcing, centralisation and adopting project-led working.

GOODBYE TO ALL THAT

Nicola Laver finds out how operational leaders are deconstructing and, in some cases, throwing out the traditional business model as they head into a more corporate future. Clients are demanding improved process and now firms are responding. How much of that is being driven by BPM’s quiet revolution, and will people accept it? Shhh… can you hear the change in your firm?

HOW BILLING CAN RESHAPE YOUR FIRM

Briefing speaks to Carlos Seoane of eBillingHub, part of Thomson Reuters, about why billing automation and e-billing can influence every part of how a firm delivers work – and its bottom line – if it’s considered in a more systematic way