Knowledge management

Knowledge management (KM) is no longer just about documents, precedents and IT – it’s built itself a vital role in making your firm more competitive and more efficient. KM is now a key route to productivity and client value. Why? Because the most forward-thinking firms are now leveraging internal knowledge in innovative ways to win business and get closer to clients – and stay there.

In this issue we have a cracking interview with the friendliest man in KM, Tom Baldwin, who gives us a high-level view on the subject. Plus, we have a great feature on how firms are using KM systems and people programmes to deliver more value internally and externally. And we have a supplier’s view of how SJ Berwin combined internal and external knowledge sources to boost its corporate brainpower.

POWER IN KNOWLEDGE

Tom Baldwin, chief knowledge officer at US/UK giant Reed Smith, talks to Rupert White about why KM is now central to delivering a more efficient, more profitable law firm

INFORMATION SUPERHEROES

Joanna Goodman looks under the bonnet at some of the UK’s top firms to see how knowledge management is coping
with a fundamental shift in the structure of legal business.

BEST OF BOTH WORLDS

Making it easy to access a complex mix of internal and external information is the key to competitiveness, says Ray Burch, technical director for Phoenix Business Solutions.