Process events

How are leading law firms in 2024 practically identifying the opportunities they could grab to improve either efficiency or service levels? Our June feature story gets the picture of process change for pitch-perfect performance from leaders at Charles Russell Speechlys, Norton Rose Fulbright, Simmons & Simmons and Stephenson Harwood.

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We also have a future-focused initiative bringing fresh insight to the decision-making table at Dentons, a practical perspective on AI’s potential to transform group claims management from Pogust Goodhead, how going beyond mandatory gender pay gap reporting is vital for meaningful change at Browne Jacobson, and from WU Vienna we have tips on how leaders can build a championship team.

And in our other news and views:

• Attest Group managing director Paul Suffield considers the strategic opportunities that process-mapping provides
• DWF chief technology officer Jon Grainger discusses how ShareDo is turbocharging the firm’s data journey and AI ambitions.
• Elite head of product Elisabet Hardy believes routine tasks shouldn’t be a drag
• Expleo transformation director Paul Blackwell shares insights on the key ingredients needed for driving successful and sustainable transformation programmes.
• LexisNexis Enterprise Solutions general manager Andrew Lindsay addresses legal’s ‘missing middle’ problem and considers the struggle to achieve one source of truth may finally be over.
• LexisNexis UK marketing insights manager Tahsin Arabi notes that the rapid adoption of genAI among UK legal professionals signals a progressive shift in strategic thinking.
• NetDocuments lead product marketing manager Michelle Spencer explains how strategic adjustments in processes, pricing and client service models can help drive efficiency and innovation.
• Peppermint director of operations outlines the tactical elements and strategic benefits of achieving a single view of the firm and its clients.
• sa.global head of product Paul Foster believes firms can unlock unprecedented operational agility by embracing a linear, transparent process journey.
• Trethowans IT development manager Kerry Murgatroyd highlights the impact Bundledocs is having on the firm’s efficiency by making document bundling a breeze.

SCOPE FOR IMPROVEMENT

How are leading law firms in 2024 practically identifying the opportunities they could grab to improve either efficiency or service levels? Editor-in-chief Richard Brent gets the picture of process change for pitch-perfect performance from leaders at Charles Russell Speechlys, Norton Rose Fulbright, Simmons & Simmons and Stephenson Harwood.

HOW TO BUILD A CHAMPIONSHIP TEAM

Whether in business or sport, good leadership is all about enabling and coaching your team to deliver exceptional solutions to exceptional situations, writes Jonas Puck, professor of international business at WU Vienna and vice-chair of the European International Business Academy.