Charlotte Eberlein
Head of marketing and business development
Thomson Snell & Passmore
Thomson Snell & Passmore
Profile:
Turning the age
p15
Now hear this
magazines|September 2020What did client listening involve for law firms in lockdown?
GET YOUR COPY OF BRIEFING SEPTEMBER
INSIDE
Admin anywhere
Briefing research on the evolving secretarial setup at law firms, with Intelligent Office
Year change
Charlotte Eberlein at Thomson Snell & Passmore on turning 450 in a pandemic
Social activity
Darryl Cooke at gunnercooke on the process behind finding your firm's wider purpose
WHO'S WHO THIS MONTH
Christopher Young
Principal consultant
Pinnacle
Pinnacle
Opinion:
BD ready for the future?
p8
Andy Bevan
Cloud sales specialist
Pulsant
Pulsant
Opinion:
Safeguarding data and reputation
p7
Stuart Dodds
Co-founder and principal
Positive Pricing
Positive Pricing
Opinion:
Pricing in the next normal
p6
Brian Dunlop
Director of strategic pricing
White & Case
White & Case
Tiger Team:
Paws for people thought
p23
Karen Jacks
Chief technology officer
Bird & Bird
Bird & Bird
Tiger Team:
Paws for people thought
p23
Sarah-Jane Howitt
Director of business development and marketing
Weightmans
Weightmans
Feature:
Need to hear it
p11
Diane Belford
Head of clients and markets
DMH Stallard
DMH Stallard
Feature:
Need to hear it
p11
Sid Welham
Chief operating officer
HFW
HFW
Tiger Team:
Paws for people thought
p23
ISSUE IN BRIEF
The length of road travelled along a topic that has long interested Briefing – where and how we work – is quite astonishing. From the urgent matter of ensuring that everyone could manage to work from home, there is now a very serious conversation being held about what office spaces are for. Now last month, Linklaters became first to announce a new approach to agile working.
NEED TO HEAR IT
How are law firms handling the job of effective client listening in the dramatically changed landscape of 2020? Richard Brent asks leaders in the field a few open questions to find out.
TURNING THE AGE
Charlotte Eberlein, head of marketing and business development at Thomson Snell & Passmore, discusses a long history of responding to change, including a rather sudden shift to oversee early in 2020.
THE COLLABORATIVE CONTRACT
Chris Kitchener and Cassi Waddy from Thomson Reuters outline the advantages of integrating collaboration, data visualisation and document automation capabilities in a new version of HighQ.
