More efficient operations from home
ComXo is a legal sector specialist providing ‘agile’, ‘remote working’ and ‘workplace of the future’ managed communication solutions for top-tier law firms.
The Covid-19 crisis and lockdown have seen customers successfully squeeze a three-year agile workplace roadmap into three weeks. While it has been a very busy time, it has also given insight to many ambitious firms as to what the future operational structure of their business will look like.
Here are four things our clients are considering, and how we are enabling them:
Maintaining exceptional client experience, no matter what
In a crisis you need your trusted advisers on hand and giving easy access to that help, 24/7, helps clients to be fast and responsive as a situation changes. ComXo’s 21st Century managed legal switchboard enables firms to offsite their entire workforce while guaranteeing an exceptional client experience when they call into a firm. Combining 30 years’ experience and the very best technology, process and people, ComXo guarantees an unrivalled first impression that will mean you never lose a new business opportunity or frustrate an existing client.
Cutting unnecessary costs quickly
The last few weeks have put the spotlight on ‘old workplace’ things that are not necessary to run an efficient firm. Examples include: in-house telephone switch, desk phones and direct dial-in numbers, an in-house switchboard function; in-house videoconferencing suites; inefficient use of expensive office space and meeting rooms; travel and expenses of course; and oversized ‘onsite’ IT and facilities teams. ComXo’s clients outsource all or part of these functions, delivering a better internal client experience and massive savings on overheads. The challenger firms of the future will offer clients more value because their overheads are a fraction of those at a traditional firm.
Driving fee-earner productivity
There can be more time doing client work and less time lost to the frustration of getting things done. Every six minutes saved sends earnings straight to the bottom line. ComXo’s Gateway is an integrated, managed, business services app, giving access to all business services on every remote worker’s mobile phone. No matter where you are, or the time of day, if you need to be transferred, an FAQ answered, helpdesk support, or a service booked, you simply press a button and your ComXo Virtual Personal Assistant will get it done. ComXo clients turn non-productive time into client billing time, driving profits into partner pockets.
BCP is now BAU
Sadly, the post Covid-19 world will never be the same. Firms do need to be ready to react to similar threats, potentially on a regular basis. Structuring global offices to be always ready to react means supporting remote working as business as usual. The key to being ready is centralised data sources, integrated services, a 24/7 global managed capability, and an ‘always on’ support function that enables a seamless switch from office to remote. The ComXo Global Communications disaster recovery solution provides the world’s largest most complex law firms with this capability. It meant the recent move to a fully remote workforce was easy to invoke and one major hassle they did not have to manage.
